New features Technical Support procedure
We have introduced new features to the technical support procedure
When you are in the field and have a technical problem, it is stressful to have to wait for an operator to call you back or to have to open a support ticket and wait for an answer that you would like/need to have right away.
Well, we have come up with a solution to avoid all that!
Starting in May 2025, Customers who purchase our technical support packages will benefit fromautomatic priority routing of their telephone inquiries to the technical support department, without having to wait for an operator and without having to open tickets and wait for a callback.
Yes, that's right. Simply dial the dedicated after-sales technical support phone number (0142-453165 or extension 9 by calling 0142-451987) and enter your customer code on the phone keypad to be put through directly to one of our technicians (1).
Simple, fast, no-stress, another good reason to use Elsist products!
(1) Only if in possession of supporting credit minutes.
We did not settle for that!
Real-time support reports
We have created a dedicated page accessible from your account in which you can quickly:
- Check your credit/debit balance
- Display your Customer code for quick access to the service
- View the history of requests made and the reason for them
- Purchase minutes of support.