Supply Conditions

//Supply Conditions
Supply Conditions 2018-01-18T15:16:13+00:00
Icon - Delivery


Only the delivery terms stated by the Elsist in its Order Confirmation are valid. Possible delays in the delivery, in any case, don’t give the right to the Customer to obtain price reduction, delay in payment or other kind of compensation.

Shipping to EU Countries

The goods to EU Countries are are delivered DDP to destination (Incoterms 2010). Carriage cost is separately indicated on our order confirmation.

Shipping to Extra EU Countries

The goods to Extra EU Countries are are delivered DAP to destination (Incoterms 2010). Carriage cost is separately indicated on our order confirmation. The costs of customs clearance are totally charged to the Customer.

Icon - Payment

Prices and Term of Payment

Prices are exclusive of taxes, impositions and other charges, including value added and similar taxes or charges imposed by government authority, shipping charges. Elsist has the right to modify the prices and the information relative to the products without prior notice.
The price list modifications doesn’t apply to the orders still confirmed by our Company.

The first order must be paid by Cash on delivery (were it applies), by Wire transfer in advance or by Credit Card/Paypal (e-commerce orders only).
Different payment conditions on the next orders may be agreed with our sale department, according to the volumes of purchases, for Italian companies only.
The non-observance of the payment conditions (in the order confirmation stated) causes the default, with the official discount rate of seven points increased, according to the Italian law. If you don’t observe the payment and the conditions terms, Elsist has the right to demand the invoices settlement (also for un expired invoices), to stop the supplies, to cancel the open contracts and to retry the payment conditions agreed. Elsist has also the right to claim the damages.
The payments are not valid if they are not made to Elsist directly.

Cartoon - Money Back

30 Days moneyback guarantee – Right to withdraw

Business Customers (With VAT ID)

In case of dissatisfaction, the Customer will have the possibility to return the product, within 30 days from the shipping date. He will be refunded of the spent amount except the cost for testing and repacking (minimum fee 30€ for each unit returned). Customers who want to take this advantage must simply return the whole product, “Delivered Duty Payd (DDP)” and in its original packing, indicating in the Delivery note “Returned for Refund” and indicating the reason of the dissatisfaction (see page Return of Merchandise).
This warranty covers all the products published on our web site for a maximum amount of 500€ (Five hundreds euros); software products and options (PCKxxx) are never covered by this guarantee. Larger amounts of returned goods must be previously agreed with our sales department.
This warranty doesn’t cover ordering errors and it’s never applied for products on offer or ordered upon Customer request.

EU Consumer Customers (Without VAT ID)

Consumer Customers will have the right to return the purchased products obtaining the total refund(1) within 14 days from the date of purchase. The withdrawal option must be exercised in the same way as for the Business Customers described above (see page Return of Merchandise) indicating the reason for the return “Returned for Refund”. He will receive a full refund of the amount spent within 14 days of receiving the returned material.


(1) The withdrawal option cannot be exercised to:

  • the provision of services, in the event that such services have already been provided,
  • the supply of goods manufactured or procured specifically for the Customer or clearly personalized,
  • the provision of sealed computer software that has been opened after delivery, or of software licenses if already activated.
Icon - Disputes


For every lawsuit that can arise in the interpretation and/or in the supply execution it will has the exclusive jurisdiction the law-court of Vercelli.

Logo - Elsist Warranty


The warranty duration is one year from the shipment date of the goods or, for our proprietary products, if indicated in the product data page, two years. It’s possible to have the repair under guarantee on condition that the returned products has not transformed, damaged or repaired without authorization and that has been installed in accordance with the directions of Elsist. No guarantee is applicable on the returned products without the original label with the code and the serial number of the article.

The products in repair must be returned “Delivered Duty Payd (DDP)” (see page Return of Merchandise) and with attached the RMA form. These products will be shipped back “Ex Works (EXW)”, with a special application form including the founded defects and the replaced materials. No other expense or direct or indirect damage, current or future, can be charged to Elsist. Possible shortages of the shipped products must be communicated by the Buyer within and not over five days from the delivery date.

Icon - Minimum Order

Minimum Order

No minimum order is required, however orders with a total amount less or equal to 50€ net will be charged of 10€ as order management fee.

Icon - Return

Sales return

The sales return, if they are not authorized and “Delivered Duty Payd (DDP)”, will be rejected. The return request must be done through the procedure available at this page.

In case of return for repair/revision

The products returned for repairing/revision are processed every week on Monday. Where possible, the repair is performed in our laboratories, or in the case of third party products, these products are shipped to the laboratories of the respective manufacturers.
Each repaired product (if produced by us) is returned with attached a form filled with the description of the job performed, the replaced components and the time spent.

  • In case of Warranty repair/replacement, the products are shipped back “Ex Works (EXW)”.
  • in case of repair/replacement out of warranty (or not covered by warranty), will be issued for final balance, upon confirmation of the Customer, the material will be returned “Carriage Paid To (CPT)” Destination with the carriage fee charged on the invoice.

Products with a list price of less than 30 € are never repaired.

In case of return for refund

Return of product for refund must be always pre-emptively authorized, and must be carried out within 30 days from the shipping date. In this case, the Customer will be refunded of the spent amount except the cost for testing and repacking (typical fee 30€ for each unit returned), within 30Days from receipt of the returned material.
Customers who want to take this advantage must return the product, in free port, undamaged and in its original packing, indicating in the Delivery note “Returned for Refund”. The maximum refundable amount is € 500 (five hundred Euros).
The following products are never refundable:

  • software products,
  • the options installed on standard products (PCKxxx, MIDxxx, DIDxxx),
  • products on offer ,
  • obsolete or discontinued products.